All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All our orders are shipped by DPD using their NEXTDAY service (please be aware that delivery of your goods may be any time during the day). Our courier DPD will text you on the day with a 1 hour delivery slot (communication from DPD will be sent via text, email or if the recipient has the DPD smartphone App then by push notification also).
Please note we deliver 5 days a week (Tuesday – Saturday) UK wide excluding Highlands, Islands and NI.
We rely on accurate and correct address information to get your parcel to you safely and on time. We ship perishable goods that must be delivered on the day selected. We cannot be held responsible if the information provided is incorrect leading to your parcel being delayed or requiring disposal. Orders which are sent to incorrect addresses will still be charged.
DPD Nominated Day (delivery any time during the day) – Free
DPD Before Midday - £5.50
DPD Before 10.30 - £12.95
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Our courier DPD will text you on the day with a 1 hour delivery slot.
If your order is for a special occasion, we recommend you select delivery for the day before you are serving it.
Deliveries are made by a third-party courier service, DPD, and on occasion problems arise in the logistics chain that are outside our control.
You will receive a text on the morning of your delivery, this may be early in the morning. If you haven’t heard from DPD by 11am, please contact their customer services.
As the goods are perishable, DPD will only attempt the delivery once, please do ensure that someone is available to accept delivery. Should nobody be able to accept the delivery on the day DPD will try their best to leave the goods in a safe place at the time.
If there is any possibility a driver might have difficulty locating your precise address, please add specific commentary within the delivery details box when ordering.